Frequently Asked Questions

How long does it take to process my order?
Orders are typically processed within a few business days. Processing times may vary depending on the product and order volume.

How long will shipping take?
Delivery times vary depending on the product, destination, and shipping method. Estimated delivery information will be provided during checkout when available.

How can I track my order?
Once tracking information becomes available, you’ll receive an email with the details so you can follow your order’s journey.

Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered processing or shipped, we may not be able to make changes.

What if my order arrives damaged or incorrect?
Please contact us if something isn’t right with your order. Include your order number and photos of the item and packaging when applicable so we can help resolve the issue.

What is your return and refund policy?
Return eligibility varies by product. Please review our Return & Refund Policy for complete information before requesting a return.

How do I choose the correct size?
Sizing may vary between products. Please review the sizing information provided on the individual product page before ordering.

Are Oasis Bottega products intended to provide mental health treatment?
No. Oasis Bottega promotes mental health awareness, encouragement, and meaningful conversation through our products. Our products and website content are not a substitute for professional mental health care, diagnosis, or treatment.

How can I contact Oasis Bottega?
Visit our Contact Us page and send us a message. We typically respond within 1–2 business days.